Introduction
Emotionwave Inc. ("Emotionwave," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emotion AI platform, including our website, APIs, SDKs, and related services (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, company name, phone number, and billing information when you create an account.
- Communications: Information you provide when you contact us for support or inquiries.
- Payment Information: Credit card details and billing address (processed securely through our payment partners).
1.2 Emotion Data
- Facial Expression Data: When you use our facial emotion recognition features, we process video frames to detect emotions. By default, raw video is NOT stored.
- Voice Data: Audio recordings processed to detect vocal emotions. Audio is analyzed in real-time and not stored unless you explicitly enable retention.
- Text Data: Text content analyzed for emotional sentiment.
- Emotion Insights: The resulting emotion scores and analytics derived from the above data.
1.3 Automatically Collected Information
- Device Information: Device type, operating system, browser type, and unique device identifiers.
- Usage Data: How you interact with our Services, including API calls, feature usage, and session duration.
- Log Data: IP address, access times, pages viewed, and referring URLs.
- Cookies and Tracking: We use cookies and similar technologies (see Section 7).
2. How We Use Your Information
- Provide and Maintain Services: To deliver emotion recognition capabilities and process your requests.
- Improve Our Services: To analyze usage patterns, optimize performance, and develop new features.
- Customer Support: To respond to your inquiries and provide technical assistance.
- Security: To detect, prevent, and address technical issues, fraud, and abuse.
- Communications: To send you service updates, security alerts, and administrative messages.
- Legal Compliance: To comply with legal obligations and enforce our terms of service.
- Research and Development: To improve our AI models (only using aggregated, anonymized data).
3. Data Sharing and Disclosure
We do NOT sell your personal information or emotion data. We may share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize us to share your data.
- Service Providers: With trusted third-party vendors who assist us in operating our Services (e.g., cloud hosting, payment processing). These providers are contractually obligated to protect your data.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- Legal Requirements: When required by law, court order, or government request, or to protect our rights and safety.
- Aggregated Data: We may share anonymized, aggregated statistics that do not identify you personally.
4. Data Security
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
- Access Controls: Strict access controls limit who can access your data internally.
- On-Device Processing: Our SDKs support on-device emotion processing, meaning data never leaves your device.
- Security Audits: We conduct regular security audits and penetration testing.
- Incident Response: We have procedures in place to detect and respond to data breaches.
5. Data Retention
- Account Data: Retained for as long as your account is active or as needed to provide Services.
- Emotion Data: By default, raw emotion data (video, audio) is NOT retained. Only emotion scores are stored for analytics purposes.
- Custom Retention: Enterprise customers can configure custom retention policies.
- Deletion: You can request deletion of your data at any time (see Section 6).
6. Your Rights and Choices
6.1 Access and Portability
You have the right to access your personal information and receive a copy in a portable format.
6.2 Correction
You can update or correct your account information at any time through your account settings.
6.3 Deletion
You can request deletion of your account and associated data. Some information may be retained for legal or legitimate business purposes.
6.4 Opt-Out
You can opt out of marketing communications and disable certain data collection features.
6.5 Data Processing Objection
You can object to certain types of data processing under applicable laws (e.g., GDPR).
7. Cookies and Tracking Technologies
- Essential Cookies: Required for the Services to function properly.
- Analytics Cookies: Help us understand how you use our Services (e.g., Google Analytics).
- Preference Cookies: Remember your settings and preferences.
- Cookie Control: You can control cookies through your browser settings, though some features may not work if disabled.
8. Children's Privacy
Our Services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for EU data transfers.
10. Compliance
GDPR (EU)
We comply with the General Data Protection Regulation for EU users, including providing data portability, deletion rights, and lawful processing bases.
CCPA (California)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of sale (we do not sell data).
HIPAA (Healthcare)
For healthcare customers, we offer HIPAA-compliant configurations and sign Business Associate Agreements (BAAs).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: